We offer multiple shipping methods for domestic and international deliveries. The available shipping methods will be presented to you during the checkout process.

The shipping carrier will be determined by us based on various factors, including but not limited to the shipping destination, package weight, and shipping method selected.

Orders are typically processed and prepared for shipment within 3 business days from the date the order is placed. Please note that this processing time does not include weekends or public holidays.

During peak seasons or promotional periods, order processing times may be longer than usual. In such cases, we will provide an estimated processing time on our website or inform you via email.

Shipping time refers to the estimated time it takes for the package to reach its destination after it has been shipped. In-stock items are shipped within 3 business days, in most cases, without tracking. from the date the order is placed. The shipping time varies depending on the shipping method selected, the destination address, and any potential customs clearance processes. Estimated shipping times will be provided during the checkout process, but please note that these are estimates and not guaranteed delivery dates.

At this point in time, all orders are shipped free. But the speed and ability to track vary from product to product. Please reach out to Esther if you have any questions regarding any purchase.

At this point in time, we only ship to US addresses. If you have a special request outside of US, please contact Esther at hello@esthernariyoshi.com

If a package is undeliverable due to an incorrect or incomplete shipping address provided by the customer, refusal to accept the package, or failure to arrange for re-delivery or pickup within the carrier's specified timeframe, the package may be returned to us.

In such cases, we will contact you to confirm the correct shipping address and arrange for re-delivery. Additional shipping charges may apply for re-shipment.

We take great care in packaging and handling your orders to ensure they arrive in good condition. However, in rare cases where a package is lost or arrives damaged, please contact Esther at hello@esthernariyoshi.com within 7 days of the expected delivery date.

We will work with the shipping carrier to initiate an investigation. In case of a lost package, we will arrange for a replacement or refund once the carrier confirms the loss. In case of a damaged package, we may require you to provide photographic evidence or return the damaged items before issuing a replacement or refund.

If you have any questions or concerns regarding our Shipping Policy, please contact us at: Esther Nariyoshi LLC hello@esthernariyoshi.com

By placing an order with us, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Shipping Policy.

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Once we receive and inspect your return, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7 Business days.

We do not offer refund for digital items.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello(at)esthernariyoshi.com

To initiate a return, please email us at hello@esthernariyoshi.com. In your message, include your order number and the reason for your return. We will provide instructions on how and where to send your package.